Privacy Policy
CDS Window Furnishings Last updated: July 2026
CDS Window Furnishings is operated as the specialist window-furnishings division of Ciao Design Studio. This Privacy Policy explains how we collect, use, store and disclose personal information through our website, enquiries, consultations and project-related communications. We aim to handle personal information responsibly and, where applicable, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Who we are
CDS Window Furnishings: 6/223 Upper Heidelberg Road Ivanhoe VIC 3079 Australia
Phone: 0452 656 228
Email: team@ciaodesign.com.au
Information We May Collect
Depending on how you interact with us, we may collect:
- Your name
- Telephone number and email address
- Residential, business or project address
- Information submitted through website forms
- Appointment and consultation details
- Project requirements, measurements and specifications
- Plans, photographs or other materials you provide
- Correspondence between you and our team
- Quote, invoice and payment-related information
- Information about your builder, designer, architect or other project representatives
- Website usage, browser, device and technical information collected through cookies or analytics tools
Please do not provide sensitive personal information unless it is reasonably necessary for your enquiry or project.
How We Collect Information
We may collect information when you:
- Submit a website enquiry
- Telephone, email or visit our studio
- Arrange a consultation or site appointment
- Request a quotation
- Proceed with a project or order
- Provide plans, photographs, specifications or measurements
- Communicate with us through social media
- Browse or interact with our website
We may also receive relevant project information from your architect, designer, builder, property manager or another authorised representative.
Why we collect and use information
We may use personal information to:
- Respond to enquiries
- Arrange consultations and site visits
- Understand your project requirements
- Prepare quotations, specifications and recommendations
- Coordinate measurement, manufacture, supply and installation
- Communicate with suppliers, manufacturers, installers and project participants
- Manage invoices, payments and business records
- Provide customer service and respond to concerns
- Improve our website, services and client experience
- Maintain security and prevent misuse
- Meet legal, regulatory, insurance and accounting obligations
- Send relevant business or service communications where permitted
We will not sell your personal information.
Disclosure of Information
Where reasonably necessary, we may disclose relevant information to:
- Our employees and authorised team members
- Installers, tradespeople and contractors
- Product suppliers and manufacturers
- Architects, designers, builders, project managers or property representatives involved in your project
- Website, email, cloud-storage, accounting and information-technology service providers
- Professional advisers, insurers or legal representatives
- Government agencies or regulators where required or authorised by law
We seek to disclose only the information reasonably required for the relevant purpose.
Website Platform, Storage and Overseas Processing
Our website is hosted using Wix and may use other cloud-based service providers. Some service providers may store or process information outside Australia. The locations used by technology providers may change over time. Where reasonably practicable, we take steps to use reputable providers and protect the information disclosed to them. You may contact us for further information about the service providers currently used by the website.
Cookies and Analytics
Our website may use cookies and similar technologies to:
- Enable essential website functions
- Remember visitor preferences
- Maintain website security
- Understand website traffic and performance
- Improve the website experience
- Support analytics or marketing functions where enabled You may be able to accept or decline non-essential cookies through the website’s cookie settings.
You can also control cookies through your browser settings. Disabling certain cookies may affect website functionality.
Direct Marketing
We may send relevant updates or marketing communications where you have consented or where otherwise permitted by law.
You may unsubscribe at any time using the unsubscribe option provided or by contacting us.
Security and Retention
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No internet or storage system is completely secure.
We retain personal information for as long as reasonably necessary for business, project, warranty, accounting, insurance or legal purposes. Information that is no longer required may be securely deleted or de-identified where practical.
Access and Correction
You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.
Please contact:
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We may need to verify your identity before responding.
Privacy Concerns and Complaints
Please contact us if you have a question or concern about how we have handled your information. We will review the matter and aim to respond within a reasonable period.
If the Privacy Act applies to the matter and you are not satisfied with our response, you may be entitled to contact the Office of the Australian Information Commissioner.
Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of third-party websites.
You should review their privacy policies before providing personal information.
Changes To This Policy
We may update this Privacy Policy when our practices, technology or legal obligations change.
The current version will be published on this website with its most recent update date.